Contact
Due to digitalization, we strive to process your requests and inquiries in a paper-free or at least paper-reduced manner.
We offer you the following options to contact us:
Support-Center
Our support center is the fastest and most convenient solution.
of encrypted communication to send confidential information.
For this we use the asynchronous encryption method, which we generally recommend using.
For encrypted transmission to our e-mail address, you need our public key, which you can install
in your e-mail program in order to encrypt messages addressed to us.
In Thunderbird, for example, you can find the option to use PGP keys under the menu item 'End-to-end encryption'.
Can be used with any email program or WebMail service. However, it does not offer any protection against spying out or manipulation of the transmitted data or content.
Incoming emails are examined by our mail server in any kind of viruses, malicious programs or the like.
If you want to communicate with us in an encrypted way, you should let us get your public key.
If you send us unencrypted messages, we will also reply to them unencrypted. We therefore assume that there is no need for you to encrypt your data.
We do not recommend using freemail services like 'gmail', 'hotmail' or others for important inquiries or document transmission.
When sending and receiving e-mails in connection with these services, there is an increasing number of incorrect transmissions, so that we cannot guarantee receipt or delivery of your documents.
In your own interest, please choose another provider or, as a registered AuPair or host family, use our 'AuPair-SKY' service for the secure transfer of your documents
Sometimes you can't do without...
Please send postal items to:
Friedrich Ebert Strasse 16
D - 76437 Rastatt
Germany
Last but not least
Call us
We'll call you back as soon as possible.